Return Policy for Lapp’s Toys

Effective Date: July 15, 2024

Thank you for shopping at Lapp’s Toys! We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.

1. Returns

1.1 General Policy

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2 Non-Returnable Items

  • Some items are non-returnable, including:
  • Gift cards
  • Custom-made or personalized items

2. Refunds

2.1 Processing Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

2.2 Shipping Costs

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

3.1 Process

  • If you need to exchange an item for a different one, please contact us. You will be responsible for return shipping costs.
  • Once the returned item is received, we will process the exchange promptly.

4. Damaged or Defective Items

4.1 Reporting

  • If you receive a damaged or defective item, please contact us immediately.
  • We may request photos or other documentation to assess the damage or defect.

4.2 Resolution

  • Depending on the situation, we may offer a replacement, repair, or refund for damaged or defective items.

5. How to Initiate a Return

To initiate a return, please contact us at:
Email: play@lappstoys.com
Phone: (717) 945-5366
Address: Lapp’s Toys, 2220 Horseshoe Road, Lancaster, PA 17601

Please include your order number and the reason for the return in your communication.

6. Exceptions

6.1 Final Sale Items

  • Items marked as final sale cannot be returned or exchanged.

6.2 Gift Returns

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

7. Contact Us

If you have any questions about our Return Policy, please contact us. We are happy to assist you.